Sobat 500 takes every player's privacy seriously. This Privacy Policy clearly explains how we collect, use, store, and protect your personal information when you use our platform.
This is the foundation of how Sobat 500 handles the personal information of Malaysian players with full accountability and trust.
All data transmitted between your browser and Sobat 500's servers is protected by 128-bit SSL encryption — the same level of security used by Malaysia's leading banks. Your personal information and financial transactions are never exposed in transit.
Sobat 500 only collects data that is strictly necessary to deliver our services. We do not gather excessive information, and every piece of data collected has a clear purpose that is communicated to players. We never sell data to third parties for marketing purposes.
Your personal information will not be shared, sold, or transferred to any third party without your explicit consent — unless required under Malaysian law or by a competent authority pursuant to a valid legal process.
All player data is stored on servers protected by strict access controls, 24/7 monitoring systems, and regular backups. Only authorised Sobat 500 staff with a legitimate job requirement may access players' personal data.
Every Sobat 500 player has the right to access, correct, transfer, or request the deletion of their personal data. We make this process straightforward through our 24/7 customer support channels and will handle all requests within a reasonable timeframe.
If Sobat 500 makes material changes to this Privacy Policy, players will be notified via an in-platform notification or an email to their registered address. The last updated date is always displayed so you know when the most recent changes took effect.
Sobat 500 is an online casino platform committed to protecting the privacy and personal data security of every Malaysian player who uses our services. This Privacy Policy has been drawn up to comply with applicable data protection legislation and reflects industry best practices in the management of users' personal information.
This Policy applies to all personal information we collect through any channel, including the sobat500.best website, any associated mobile applications, email communications, live chat interactions, and any other services we provide under the Sobat 500 brand.
Sobat 500 acts as the data controller for all personal information collected and processed in connection with providing our platform services to Malaysian players. This means we are responsible for determining the purposes and means of processing your personal data, and we take that responsibility seriously.
We encourage you to read this Privacy Policy carefully. If you have any questions after doing so, please do not hesitate to contact our support team through the channels listed at the end of this document.
Sobat 500 collects various types of personal information depending on how you interact with our platform. The main categories of information we collect are:
| Data Category | Example Information | Collection Methods |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number (where required for KYC) | Registration forms, KYC verification |
| Contact Information | Malaysian phone number, email address | Account registration |
| Financial Information | Deposit and withdrawal records, payment methods used (Touch 'n Go, DuitNow, FPX, etc.) | In-platform transactions |
| Technical Data | IP address, device type, browser, operating system, cookie data | Automatically during platform use |
| Game Activity Data | Game records, bets placed, winnings, and session history | Automatically during gameplay |
| Communication Data | Live chat conversation content, customer support emails | Interactions with the support team |
| Preference Data | Account settings, language preferences, game preferences | Settings you have selected within the platform |
Sobat 500 uses the personal information collected for the following purposes:
We will not use your personal information for any purpose beyond those stated in this document without first obtaining your consent.
Sobat 500 only processes your personal information where a valid legal basis exists. The bases we rely on are:
Sobat 500 does not sell, rent, or trade players' personal information to any third party for their marketing purposes. Your information is shared only in the following limited circumstances:
The Sobat 500 platform uses cookies and similar tracking technologies to enhance the user experience and gather information about how the platform is used. The following are the types of cookies we use:
You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Sobat 500 platform. For guidance on managing cookies, refer to the help documentation for your browser.
Sobat 500 implements a range of technical and organisational measures to protect your personal information from unauthorised access, loss, destruction, or accidental disclosure. Our key security measures include:
While Sobat 500 takes all reasonable steps to protect your data, no security system is entirely foolproof. You also play an important role in keeping your account secure by using a strong password, not sharing your login details, and notifying us promptly if you suspect any unauthorised access to your Sobat 500 account.
Sobat 500 retains your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Our general data retention principles are:
When data is no longer required for any legitimate purpose, Sobat 500 will securely delete or anonymise it in accordance with established procedures.
As a Sobat 500 player, you have the following rights regarding your personal information. To exercise any of these rights, please contact our support team through the channels listed at the end of this document:
You have the right to obtain a copy of the personal information we hold about you, along with details of how it is being processed.
You have the right to request the correction of any inaccurate or incomplete personal information held in our records.
You have the right to request the deletion of your personal data under certain circumstances, subject to legal record-keeping obligations.
You have the right to request that we restrict the processing of your data in certain circumstances while a dispute or review is ongoing.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider where applicable.
You have the right to object to the processing of your data for direct marketing purposes at any time, and we will stop immediately upon your request.
The Sobat 500 platform is not designed for individuals under the age of 18, and we do not knowingly collect personal information from minors. Account registration is open only to individuals aged 18 and above.
If we find that we have collected personal information from someone under the age of 18 without appropriate parental or guardian consent verification, we will take immediate steps to delete that information and close the relevant account.
Parents or guardians who discover that their underage child has registered an account on Sobat 500 are asked to contact our support team immediately at support@sobat500.best so that the account can be closed and all associated data permanently deleted.
The Sobat 500 platform may contain links to or integrations with third-party services such as game providers and payment providers. This Privacy Policy applies only to data collected directly by our platform.
When you interact with third-party services through our platform — such as processing payments via Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, or FPX — the privacy practices of those third parties apply to any data they collect independently. Sobat 500 is not responsible for third-party privacy practices and encourages you to review their privacy policies separately.
We carefully select our service providers and only work with companies whose security and privacy practices meet or exceed industry standards.
Sobat 500 reserves the right to amend this Privacy Policy from time to time to reflect changes in our business practices, updated legal requirements, or enhancements to our data protection measures. The date of the most recent revision is always displayed at the top of this page.
For material amendments — such as changes to the types of data collected, new purposes of use, or changes to player rights — Sobat 500 will notify players via an in-platform notification or an email to their registered address at least seven (7) days before the changes take effect.
Continued use of the Sobat 500 platform after an amended Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns, or wish to exercise your privacy rights in relation to Sobat 500's Privacy Policy, please contact us through the following channels:
Our team operates in both Malay and English and will process privacy-related requests in a timely manner. For requests involving data access or deletion, please clearly state the type of information you require and include your Sobat 500 account number to help us process your request more efficiently.
Sobat 500 protects your privacy with 128-bit SSL encryption, a transparent privacy policy, and a full commitment to the data security of Malaysian players. Register with confidence and enjoy over 500 games of your choice.
For users aged 18 and above only. Please gamble responsibly.